Subject: The Xperia X1
Date: Fri, 28 May 2010 10:41:31 +0000
Hi,
I waited for nearly a year for the launch of the X1 in India and bought it the very next day after the launch. I was genuinely please by the phone and continue to feel proud owning one.
But, the phone has not come without it’s share of issues.
1. Within 3 months of purchase, the paint of the optical pad started peeling off. I got this sorted at the service centre who changed the entire front panel. But the following day of collection of phone from the service centre, I noticed a yawning gap between the screen and the top panel. I was told that the service centre could not close it properly like it had been closed during manufacture.
2. The paint of the back panel peeled off and resembled a 3 year old phone within 3 months of careful use. I got this replaced as well but within a month, the paint on the new panel also peeled off.
3. The touchpad under the keyboard stopped working and had to be replaced within a year. It’s been a year since the replacement and the keyboard is acting up again. I have to put too much pressure to type and many a times, the types key causes multiple characters to print in screen.
4. The latest and current issue : I can’t hear a thing when I make/receive a call. If I use the speaker/handsfree unit, I can hear clearly but the earpiece has conked off.
After paying such a heavy price for the phone, it’s really disappointing to find the phone causing so many issues. My last phone – the w800i – is eight years old and hasn’t had any such issues yet.
I request you to look into this if possible. Regardless, my next phone will still be a SE.
Thanks for your time.
Cheers.
Claude Veigas
After this mail, SE got in touch with me and resolved my issues.